Hi Cisco Voice Engineers, a great opportunity. . .

We hire you to our direct client.

Position: Cisco Voice Engineer

Location : Memphis, TN

Duration : 6 months

Job Description:

•Good Communication Skills.

•Maintain, Update, Create Voice network inventory.

•Provide a single point of contact for the reporting and tracking of Voice network Problems

•Record, track, manage and close (i.e. document resolution) all Telephony Problems received from the Service Desk or via Tickets.

•Maintain current status on all open Telephony Problems.

•Interact consistently with the Service Desk staff in a professional, efficient and service-oriented manner. 

•Have clear understanding of Cisco Voice network deployment models

•Have worked on Cisco Unified communication products like Cisco Call Manager, Voice Gateways.

•Platform knowledge of CUCM versions 6.X , 7.X , 8.X and the advance features.

•Extensive knowledge / hands on experience in Cisco Unified Meeting place version 5.X, 6.X and 7.X

•Hands on experience in conference manager, MeetingTime

•Experience in monitoring using MeetingPlace administration center.

•Experience in installing System hotfixes, System upgrades, OS patches, and SSL Certificates on MeetingPlace system.

•Hands on experience in MeetingPlace devices including audio, web and directory servers.

•Working knowledge in Meeting place Enterprise / Express solution

•Knowledge in Cisco WebEx solution and other unified platforms.

•Unity / Unity connection VM knowledge.

•Additional knowledge in Cisco Meeting Place / UCCE / UCCX will be added advantage

•Have clear understanding on VOIP protocols like SIP,SCCP , H.323 and MGCP

•Have clear understanding on Telecom infrastructure protocols like ISDN , T1/E1/PRIs, CAS

•Maintain and update voice network diagrams and vendor information for voice network devices

•Have very good troubleshooting/deployment and analytical skills.

•Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.

•Resolve Telephony Problems within established time frames.

•Perform root cause analysis in accordance with the Procedures Manual.

•Participate in root cause analysis if needed.

•Produce RCA report.

•Prepare, produce, review and provide a trend analysis report.

•Review trend analysis report.

•Propose recommendations to improve the support process.

•Plan and test voice network software upgrades.

•Plan and test disaster recovery and backup plans.

•Can go for upgrade of devices on requirement & provide plan to customer.

•Can do Value add on customer network.

•Look for escalations and resolve it in given time frame.

•Hands-on Cisco Hard and Soft Clients

For Details:

Orson James

Technical Recruiter

VDartInc (Bulls-I-Consulting)

P:  678-720-3401

F:  866-431-2320

E: orson@vdartinc.com

www.vdartinc.com 

Please add me to your LinkedIn@ www.linkedin.com/pub/orson-james/83/961/850/

WE ARE AN EQUAL OPPORTUNITY EMPLOYER (EOE)