Are you a "CISCO VOICE ENGINEER" ? ? ?

     

Contact:

      Orson James

Technical Recruiter

VDartInc (Bulls-I-Consulting)

P:  678-720-3401

F:  866-431-2320

E: orson@vdartinc.com

Role        :  Cisco Voice Engineer

Location :  Richmond VA

WE FOCUS ONLY ON  LOCAL RESOURCE

Min-7 yrs + Experience with CCNA(V), CCVP , CCIE(V)  preferred, good comm. skills

·         Maintain, Update, Create Voice network inventory.

·         Provide a single point of contact for the reporting and tracking of Voice network Problems

·         Record, track, manage and close (i.e. document resolution) all Telephony Problems received from the Service Desk or via Tickets.

·         Maintain current status on all open Telephony Problems.

·         Interact consistently with the Service Desk staff in a professional, efficient and service-oriented manner.  

·         Have clear understanding of Cisco Voice network deployment models

·         Have worked on Cisco Unified communication products like Cisco Unified Communication Manager, Cisco Unity Voicemail, IPFX  ATA, Vg (2XX), IPCCx.

·         Have clear understanding on VOIP protocols like SIP,SCCP , H.323 and MGCP

·         Have clear understanding on Telecom infrastructure protocols like ISDN , T1/E1, CAS  .

·         Good Troubleshooting Skills .

·         Maintain and update voice network diagrams and vendor information for voice network devices

·         Have very good troubleshooting and analytical skills.

·         Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.

·         Resolve Telephony Problems within established time frames.

·         Perform root cause analysis in accordance with the Procedures Manual.

·         Participate in root cause analysis if needed.

·         Produce root cause analysis report.

·         Prepare, produce, review and provide a trend analysis report.

·         Review trend analysis report.

·         Propose recommendations to improve the support process.

·         Plan and test voice network software upgrades.

·         Can do implementation of the demand of customer.

·         Plan and test disaster recovery and backup plans.

·         Can go for upgrade of devices on requirement & provide plan to customer.

·         Can do Value add on customer network.

·         Look for escalations and resolve it in given time frame .

www.vdartinc.com 

Please add me to your LinkedIn@ www.linkedin.com/pub/orson-james/83/961/850/

WE ARE AN EQUAL OPPORTUNITY EMPLOYER (EOE)